May Is National Moving Month – Don’t Get Scammed!

May is National Moving Month – the busiest time of the year for people changing residences.  It’s also a busy time of the year for unlicensed movers and scammers.  For tips on how to spot con-artists and avoid scams, check out this video by the American Moving and Storage Association (AMSA).

 

 
If you have been scammed by an unscrupulous moving company, contact the Lawyer Referral Service of the New Hampshire Bar Association for a referral to a licensed and insured attorney who represents consumers.  Call (603) 229-0002 or request an online referral.

 
 

Identity Thieves May File And Receive Your Tax Return

Waiting until April to file your tax return may allow identity thieves to beat you to it.  These crooks file fake returns using stolen names and Social Security numbers, along with false wage information, generating large fraudulent refunds.

“Our cases have increased by about 650 percent since 2008,” says Nina Olson, the National Taxpayer Advocate, kind of the internal watchdog at the IRS. People go to her when they have a problem with their returns.

The IRS itself says the number of cases has doubled each year in recent years. And a lot of the fraud is coming out of South Florida.

It catches on like fire. It spreads like a virus. Friends tell their friends,” says Wifredo Ferrer, U.S. attorney for the Southern District of Florida.

He calls this crime an epidemic. Fraudsters come from all walks of life: hospital workers, former Marines, white collar professionals and former gang members who have switched from street violence to tax fraud.

Read entire article at NPR.org.

Video Tips from the IRS

If you are a victim of this type of identity theft, contact your Local Taxpayer Advocate.

If you are still not able to resolve your issue, a lawyer  may be able to assist you.  The Lawyer Referral Service of the New Hampshire Bar Association can refer you to attorneys who are skilled at handling identity theft legal issues.  Call 603-229-0002 or request a referral online.

For other tax related matters, contact the Low-Income Taxpayer Project of the New Hampshire Bar Association.

 

 

 

 

Sports Fans Permitted to Pursue Lawsuit

Sports fans have received the OK from a U.S. District Court Judge Shira Scheindlin to pursue a lawsuit against the National Hockey League, Major League Baseball and several other networks, claiming antitrust violations in how the games are packaged for broadcast on television or the internet.

The case arose from what the subscribers said were anticompetitive “blackout” agreements between service providers such as Comcast and DirecTV, sports networks and the leagues.

These subscribers contended that if they wanted to watch games from outside their home markets, they were required to buy packages that included all out-of-market games, even if they were interested only in one or a few nonlocal teams.

For example, a New York Yankees fan living in Colorado could not pay simply for access to that team’s games, but had to buy a product such as the MLB Extra Innings television package.

The subscribers sought damages and a halt to arrangements that they said resulted in “reduced output, diminished product quality, diminished choice and suppressed price competition.”

The defendants include Major League Baseball, the National Hockey League, several teams in both sports, cable TV company Comcast Corp, satellite TV provider DirecTV, Madison Square Garden Co and some regional sports networks.

Read the entire story by Jonathan Stempel at Thomson Reuters.

Photo by Dan4th at Flickr Commons

 

Consumer Alert: Deed Retrieval Services Solicitations

NEWS RELEASE

Released By      Michael A. Delaney, Attorney General

Subject:              Consumer Advisory About Deed Retrieval Services Solicitations

                     

Date:                      August 3, 2012

Release Time:       Immediate

Contact:        Senior Assistant Attorney General James T. Boffetti

                            Consumer Protection and Antitrust Bureau

                            (603) 271-0302

                            james.boffetti@doj.nh.gov   

CONSUMER ALERT

Attorney General Michael A. Delaney issued the following consumer alert to all New Hampshire property owners:

Consumers should be aware of mailings being sent to property owners throughout the state from companies using the names:

 SECURED DOCUMENT SERVICES, and DEED RETRIEVAL SERVICES

The mailings appear to be official government notices recommending, “that all United States [or New Hampshire] homeowners obtain a copy of their current grant deed” and further indicate that, for a fee of $86.00 or $87.00, these companies will provide the property owner with a copy of their Grant Deed and a Property Profile.

The Attorney General advises that these companies are providing a service of questionable value and the information advertised in these solicitations can be obtained from any of the State’s Registers of Deeds for significantly less money. With deeds so easily and inexpensively attainable, the existence of these companies depends greatly on the public’s unfamiliarity with the county registers of deeds offices.

 Attorney General Delaney stated, “The real lesson for an educated consumer is to know what you are paying for, which in the case of these deed retrieval companies is virtually nothing more than a homeowner can acquire for far less cost.  Don’t be fooled by a company whose name sounds ‘official’ or by an ‘official’ looking notice designed to confuse and mislead you.  If you would like a copy of your deed, you can obtain it yourself for nominal cost and time, or contact your county’s Register of Deeds, who would be glad to assist you.”

Under New Hampshire’s Consumer Protection Act, N.H. RSA 358-A, it is unlawful for any person to use any unfair or deceptive act or practice in the conduct of any trade or commerce within this state. Anyone who feels they have been the victim of any unfair or deceptive act should call the Attorney General’s Consumer Protection Bureau hotline at (603) 271-3641 or 1-888-468-4454.  For more information on consumer fraud you can also visit the Bureau’s website at www.doj.nh.gov/consumer.

If you believe you are a victim of consumer fraud, the Lawyer Referral Service of the New Hampshire Bar Association can refer you to licensed and insured attorneys who handle consumer protection matters in your area.  Call 603-229-0002 or request a referral online.

Consumer Protection Watchdog Announces Action Against Capital One

Press Release: Jul 18 2012

CFPB probe into Capital One credit card marketing results in $140 million consumer refund

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) announced its first public enforcement action with an order requiring Capital One Bank (U.S.A.), N.A. to refund approximately $140 million to two million customers and pay an additional $25 million penalty. This action results from a CFPB examination that identified deceptive marketing tactics used by Capital One’s vendors to pressure or mislead consumers into paying for “add-on products” such as payment protection and credit monitoring when they activated their credit cards.

“Today’s action puts $140 million back in the pockets of two million Capital One customers who were pressured or misled into buying credit card products they didn’t understand, didn’t want, or in some cases, couldn’t even use,” said CFPB Director Richard Cordray. “We are putting companies on notice that these deceptive practices are against the law and will not be tolerated.”

Through the supervision process, CFPB’s examiners discovered Capital One’s call-center vendors engaged in deceptive tactics to sell the company’s credit card add-on products. These products included “payment protection,” which allows consumers to request that the bank cancel up to 12 months of minimum payments – roughly one percent of their credit card balance – if they encounter certain life events like unemployment and temporary disability. It also provides debt forgiveness in the event of death or permanent disability. Another product was “credit monitoring,” with services such as identity-theft protection, access to “credit education specialists,” and, in some cases, daily monitoring and notification.

Consumers with low credit scores or low credit limits were offered these products by Capital One’s call-center vendors when they called to have their new credit cards activated. As part of the high-pressure tactics Capital One representatives used to sell these add-on products, consumers were:

  • Misled about the benefits of the products: Consumers were sometimes led to believe that the product would improve their credit scores and help them increase the credit limit on their Capital One credit card.
  • Deceived about the nature of the products: Consumers were not always told that buying the products was optional. In other cases, consumers were wrongly told they were required to purchase the product in order to receive full information about it, but that they could cancel the product if they were not satisfied. Many of these consumers later had difficulty canceling when they called to do so.
  • Misled about eligibility:  Although most of the payment protection benefits kicked in when consumers became disabled or lost a job, some call center representatives marketed and sold the product to ineligible unemployed and disabled consumers. Despite paying the full fees, they could not get all the benefits of payment protection; some later filed claims that were denied because their “loss” (e.g. loss of job or onset of disability) occurred prior to enrollment.
  • Misinformed about cost of the products:  Consumers were sometimes led to believe that they would be enrolling in a free product rather than making a purchase.
  • Enrolled without their consent:   Some call center vendors processed the add-on product purchases without the consumer’s consent. Consumers were then automatically billed for the product and often had trouble cancelling the product when they called to do so.

Enforcement Action
Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB has the authority to issue Consent Orders and take action against institutions engaging in unfair, deceptive, or abusive practices. To ensure that all affected consumers are repaid and that consumers are no longer subject to these misleading and high-pressure tactics, Capital One has agreed to:

  1. End deceptive marketing: Capital One has ceased all marketing of these products, and will not resume doing so until Capital One submits a compliance plan, acceptable to the Bureau, which helps ensure these unlawful acts do not occur in the future.
  2. Complete repayment, plus interest, to two million consumers:  Capital One will pay approximately $140 million to all of the estimated two million consumers who either initially enrolled in a product on or after August 1, 2010, or who tried to cancel a product on or after August 1, 2010, but were persuaded to keep the product after speaking with a call center representative. In addition to the amount paid for the product, cardmembers will receive a refund of the associated finance charges, any over-the-limit fees resulting from the charge for the product, and interest.
  3. Pay claims denied based on ineligibility at enrollment:  For any of these eligible consumers whose payment protection claims were previously denied because their loss occurred prior to enrollment (because of unemployment, disability, etc.), Capital One will pay their claims as if they had been eligible, if that amount is greater than the refund for that consumer.
  4. Convenient repayment for consumers:  If the consumers are still Capital One customers, they will receive a credit to their accounts. If they are no longer a Capital One credit card holder, they will receive a check in the mail. Consumers are not required to take any action to receive their credit or check.
  5. Independent audit:  Compliance with the terms of this agreement will be assured through the work of an independent auditor, who will determine if Capital One has complied with the CFPB’s Consent Order.
  6. $25 million penalty:  Capital One will make a $25 million penalty payment to the CFPB’s Civil Penalty Fund.

Today’s action is being taken in coordination with the Office of the Comptroller of the Currency (OCC), which is separately ordering restitution of approximately $150 million from Capital One. This amount includes the same $140 million refund to be paid to the approximately two million customers harmed by the deceptive marketing practices identified by the CFPB’s examiners. The OCC’s order also includes separate restitution for additional consumers harmed by unfair billing practices taking place between May 2002 and June 2011 in violation of Section 5 of the Federal Trade Commission (FTC) Act. For the combined activity, the OCC is assessing a $35 million civil money penalty against Capital One.

In conjunction with today’s enforcement action, the Bureau is releasing two Consumer Advisories. One advisory is intended to make Capital One customers aware of today’s action and the other serves as a general warning to consumers who may encounter such deceptive practices.

Complaints received by the CFPB indicate – and the Bureau’s supervisory experience confirms – that other consumers have been misled by the marketing and sales practices associated with credit card add-on products. To further protect consumers, the Bureau is issuing a compliance bulletin that puts other institutions on notice that the CFPB will not tolerate deceptive marketing practices, and institutions will be held responsible for the actions of their third-party vendors. Companies engaging in deceptive practices will be expected to refund fees paid by consumers and, particularly where practices are widespread, pay an appropriate penalty.

The full text of the CFPB’s Consent Order

A factsheet on the Consent Order.

Find out how Capital One will handle refunds.

Beware of Smishing!

Smishing is when a scam artist pretends to be a lottery business on your cell phone.   They say you are a winner and ask for your bank information. The calls are computerized and are just calling numbers at random, which is how they get your cellphone number. Watch this video by the Better Business Bureau for more information.

 

 

If you have been “SMISHED” or otherwise scammed, the Lawyer Referral Service of the New Hampshire Bar Association can refer you to an attorney who may be able to assist you with sorting out the financial mess created by the scam artists. Call 603-229-0002 or request an online referral.

Campus Debit Cards May Carry Hidden Fees

According to a report by the United States Public Interest Research Group (USPIRG)  many banks are taking advantage of students who need campus debit cards to access their financial aid.  They may appear to be an easy low-cost solution to handling finances while in school, but many of these cards carry excessive hidden fees.

“Campus debit cards are wolves in sheep’s clothing,” Rich Williams, one of the co-authors of the USPIRG report, said in a recent press release,  “Students think they can access their dollars freely, but instead their aid is being eaten up in fees.”

Although campus debit cards are not required to access a student’s financial aid, many banks market their product directly on colleges’ financial aid websites, often creating the perception of being the only option.

Debit cards have received less federal oversight. And, according to a study, by the United States Public Interest Research Group Education Fund, an advocacy organization, nearly 900 colleges and universities have card relationships with banks or other financial institutions, some of which manage student aid disbursements by turning student IDs into debit cards. Some schools save money by outsourcing administrative costs. Others receive payments from the banks.

Read the entire article by Jeff Ousley at Veteransunited.com

 

 

Few Borrowers in Foreclosure Apply for Free Review

Only a tiny percentage of the 4.3 million homeowners facing foreclosure have applied for a free foreclosure  review to check for errors, despite the fact that they could be eligible for up to $100,000 if errors are found.

The review process was put into effect as a result of the “robo-signing” scandal, where several banks admitted to mishandling some foreclosure documents, resulting in some homeowners wrongfully losing their homes.

In the wake of the scandal, federal bank regulators required 14 mortgage companies to establish the Independent Foreclosure Review process.

The review costs homeowners nothing, but at last count, only 165,000 people — fewer than 4 percent of those eligible — have applied.

The original April 30 deadline has since been extended to July 31.

Read the entire story by Yuki Noguchi at NPR.

Find out if you are eligible for an independent foreclosure review.

If you are facing foreclosure and would like assistance with reviewing your options, contact a home ownership and loss mitigation counseling agency for free counseling on the options available to you to prevent or mitigate the foreclosure.

If it is determined that you will need the assistance of an attorney, the Lawyer Referral Service of the NH Bar Association can help with a referral to a competent attorney who specifically handles foreclosure matters.  Call 603-229-0002 or request an online referral.

 

Office of Mortgage Settlement Oversight Created

For immediate release:  April 5, 2012
Contact:  Laura Brewer – 919-508-7821

Mortgage Settlement Monitor Begins Work
Joseph Smith appointed to oversee 49-state, five-bank pact; opens office in Raleigh
RALEIGH, N.C. – Joseph A. Smith, Jr. today officially assumed his position as the monitor of the mortgage servicing settlement among 49 states, the federal government and five major banks. In this role, Smith will work to ensure that the banks follow the requirements outlined in the settlement agreement. Today also marks the formal creation of the Office of Mortgage Settlement Oversight (OMSO), the body Smith has set up to facilitate his work.

Participants in the settlement unofficially named Smith as their choice in early February when news of the agreement became public, but both the settlement and Smith’s appointment became official when the United States District Court for the District of Columbia made final consent judgments affecting each of the banks.

In response to the agreement, Smith said, “Today, in keeping with the charge I’ve received from the Court and the parties to the settlement, I have opened the Office of Mortgage Settlement Oversight and begun to carry out my duties as Monitor.

“The mortgage settlement is a bipartisan achievement that holds promise for millions of people. Our nation depends on its home financing system not only to function properly, but also to inspire confidence in the people who use it. By itself, this settlement will not remedy every problem that system faces. But trust in our mortgage system can move forward if we use this opportunity to show fairness, transparency and accountability. This is a responsibility I take seriously.”

Smith will receive periodic reports from the settlement participants and oversee bank compliance with the agreement. The Monitor will then report his findings, determinations and actions to the Court and a Monitoring Committee of state and federal government representatives. The Monitor is empowered to work with noncompliant institutions to establish corrective plans, or, if necessary, to recommend penalties or to seek injunctive relief to enforce the settlement.

“Since the settlement was announced last month, people have understandably paid a great deal of attention to the specifics of the consent judgment – who will pay, who will receive, and how much,” Smith said. “Those are important matters to determine. But this settlement also serves those who do not participate in the transfer of money: the neighbors of distressed borrowers whose property values stand at risk because of foreclosed properties in their midst, the communities in which they live, the people saving now toward the goal of home ownership, and everyone whose living depends on a robust housing and home finance industry.”

More information about the mortgage settlement.

More information about the Office of Mortgage Settlement.

If you believe your home was illegally foreclosed on and you have not been contacted by a settlement administrator, the Lawyer Referral Service of the NH Bar Association may be able to help with a referral to an attorney who can review your situation.  A consultation with a competent attorney can make all the difference!  Call 603-229-0002 or request an online referral.

File Your Taxes Before Identity Thieves Do

Elisabeth Leamy, ABC NEWS Consumer Correspondent reports:

Tax day is a week away and I hope you’ve already filed, because if you haven’t, it’s quite possible con artists have filed FOR you, using your Social Security number to claim refunds for themselves. Tax-related identity theft has doubled over the past two years and now makes up the single largest category of the crime. In 2009, only 12 percent of identity theft was related to taxes. Now tax identity theft makes up 24 percent of all ID theft crimes reported to the Federal Trade Commission. Crooks have found that Uncle Sam is a pretty easy target and they can scoop up tax refunds using YOUR good name.

Here’s the ugly part: if a crook files a tax return using your name and SSN before you file your own return, you’ll be stuck having to prove YOU really are yourself and THEY really are the criminals. There’s also another twist in which criminals use other people’s SSNs when they get jobs. The income from that job then shows up as yours, and when you don’t account for it on your tax return, the IRS may come after you. The third twist is when crooks steal the SSN of a child or elderly dependent of yours, and then you have to prove that person really belongs on your tax return. Not only will your refund be delayed, it’s possible you may end up spending money to clear your name.

Read the entire story.

If your identity is ever stolen, hiring an experienced attorney may be the quickest route to recovering your good name.   The Lawyer Referral Service of the NH Bar Association can help with a referral to an attorney who specifically handles identity theft issues.  Call 603-229-0002 or request an online referral.